EnglishFAQ
Frequently Asked Questions about Shipping and Returns:
1. Question: How much is the cost for shipping.
Answer: China Post, Epacket, EUB, USPS, Air Mail with Tracking Number (Under 1 KG); Cost $5.99 for All over the world
Worldwide Express(UPS, DHL, FEDEX, TNT) Cost $30 for All over the world. Please give us your phone number, because Express required for this information.
2. Question: What happens after I place my order?
Answer: Our ordering system immediately emails you a copy of your latest order once you're placed an order through our online order form. You will also receive another email from us in about 1-5 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email copy(i.e. the same email address you specified when filling out our online order form).
3. Question: Can I cancel my order?
Answer: Customer satisfaction is important to all of us at InsoleGeek.com. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been shipped.
4. Question: What should I do if the goods received are damaged?
Answer: All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.
5. Question: Are delivery dates guaranteed?
Answer: We cannot guarantee delivery dates for circumstances beyond our control (e.g. virus, unsuccessful delivery attempts, carrier weather delays, incorrect addresses, etc.) NO refunds will be issued under these circumstances.
6. Question: Can I specify a future delivery date?
Answer: No, but we can specify a future ship date, please contact us if need.
7. Question: Where will you ship your products?
Answer: we can ship worldwide.
8. Question: How long would it take to receive my items after placing order
Answer: The total time required would be order processing time plus shipping time. A rough estimate for delivering to any major city in the world would be as below:
Stock Orders with Flat rate Shipment: 7-20 days
Stock Orders with Express Shipment: 5-10 days
9. Question: When will my order be shipped?
Answer: All stock merchandise will be dispatched ]for shipment within 1-4 working days of receipt of order. You will be notified via email of other delays in shipping your order. We offer delivery via Registered International mail service which takes up to 7-25 working days for you to receive your goods. We also offer Worldwide Express service which takes up to 5-10 working days for you to receive your goods.
10. Question: What payments do you accept?
Answer: Our website accepts most forms of paypal payments, Also accept pay with credit cards via Paypal option, it don't need a PayPal account.
Please contact us if you want to T/T, Western Union, Payoneer if need. you can choose your favorite method when you check out.
11. Question: What will happen if I give an incorrect shipping address?
Answer: PLEASE be certain of your address before ordering, Unfortunately, your product will probably not get to its destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that you include apartment or suite numbers if applicable. and most important is give us your phone number
If a package is returned to us because of an address problem, we will reship the package to you or a corrected recipient address. You will be charged for the additional shipping fees.
12. Question: What happens in the event of lost packages?
Answer: Although we offer Express and registered postings, we would suggest delivery by flat rate, InsoleGeek.com has decided to protect customers on any loss of packages sent to you via UPS or Registered Post. For registered postings, simply wait 3 months, so we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. For UPS deliveries, it may take 1 month to claim for reimbursements. We remain as always 100% dedicated to customer service.
13. Question: I still haven't received my package within the time you specfify
Answer: We usually need 1-4 working days to process your order before it is shipped out. Once it is shipped, it will take another 7-15 working days for your package to arrive at its shipping address. Packages on express deliveries will take about 3-4 working days in shipping time to reach the recipient. In the rare event that the recipient faces unexpected delays in receiving our products, this could be due to a customs holdup. These holdups are usually temporary before the goods are re-released to the recipient. The holdups are part of random checks conducted by customs staff to ensure that packages originating from overseas do not contain harmful ammunitions or chemical products. Please allow a grace waiting period of about 1 week if there happen to be cases of such unusual delays. After which, you can always contact us again for help.
14. Question: I haven't received any information about my order status.
Answer: You should have received an acknowledgement approximately the status of your order in about 1-5 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you(i.e. the same email address you specified when filling out our online order form).
15. Question: Can I have refund if I reject my package when it is delivered
Answer: If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.
16. Question: How do I exchange items?
Answer: The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.
17. Question: How and where Can I get free shipping discount code?
Answer:
1. It will automatically be free shipping when your order amount reaches $30;
2. During the free shipping promotion period, the coupon code is placed on the picture on the homepage, please check it out and enter the corresponding code when placing an order
18. Question: How can I choose DHL/UPS/FEDEX EXPRESS fast delivery shipping?
Answer:
1. please order express shipping service together with your items;
2. if you have ordered with flat rate shipping, please Contact US, then will send you payment link for fast shipping.
19. Question: Can I pay with my credit card?
Answer: YES, you can pay with your credit card via PayPal, it don't need have a PayPal account.
20. Question: How and where Can I get discount code?
Answer: when the disscount code have, it will shows on our code page: https://insolegeek.com/discount-code